Account Manager

Unclassified - Woodbridge, VA

Full-time - Mid Level

Woodbridge, VA

About the position

The Account Manager for a Power/Energy Company is responsible for managing customer accounts related to Power and Natural Gas services. This role involves creating proposals and contracts, ensuring accurate pricing and deal structures, and assisting in contract renewals. The Account Manager will also act as a liaison between various departments to resolve customer issues and enhance revenue opportunities.

Responsibilities

• Create proposals and contracts for Power and Natural Gas customers.
• Collect and verify Power and Natural Gas usage information.
• Ensure accurate deal structure of Power, Natural Gas, and other product offerings.
• Accurately price and understand product offerings to prepare proposals/contracts and assist in generating revenue.
• Assist in contract renewal efforts by identifying customers up for renewal and providing updated pricing.
• Generate and review contracts for various product offerings and seek out opportunities for margin uplift, blend and extend, or cross-sell.
• Adjudicate and approve credit for small customers via utility invoice review and internal pay history review.
• Meet with customers and channel partners as necessary in the presentation of pricing or post-sales account management.
• Act as a liaison between the sales originators, customers, sales channels, and Operations departments to resolve customer issues.
• Provide expertise in the use of CRM and pricing systems, and assist in execution of process and system changes.
• Receive leads, follow up with the customer/broker, and prepare pricing.
• Research and resolve enrollment failures and dropped customer accounts to minimize any negative financial impact.

Requirements

• Experience in account management or a related field in the energy sector.
• Strong understanding of Power and Natural Gas markets and pricing structures.
• Proficiency in CRM and pricing systems.
• Excellent communication and interpersonal skills to liaise with customers and internal teams.
• Ability to analyze data and make informed decisions regarding pricing and contract structures.

Nice-to-haves

• Experience with contract negotiation and renewal processes.
• Familiarity with utility invoicing and credit adjudication.
• Knowledge of margin uplift strategies and cross-selling techniques.

Benefits

• Health insurance coverage.
• 401k retirement savings plan.
• Paid holidays and vacation time.