Account Manager

Staley Group - Little Rock, AR

Full-time - Senior

Little Rock, AR

11-50 employees

Insurance Carriers and Related Activities

About the position

The Account Manager at Staley Technologies is a senior-level role focused on managing and growing existing client accounts while ensuring exceptional service delivery. This position integrates project management, strategic oversight, and customer service excellence, serving as the primary point of contact for clients and driving revenue growth through account expansion and consultative selling.

Responsibilities

• Build and maintain strong, long-lasting relationships with existing clients.
• Identify opportunities for upselling and cross-selling additional products and services.
• Develop and implement tailored account growth strategies to meet or exceed revenue targets.
• Act as a trusted advisor, offering insights and strategic recommendations based on clients' unique needs.
• Collaborate closely with internal teams to guarantee seamless execution of services and timely project delivery.
• Regularly analyze account performance metrics and prepare reports for management.
• Maintain regular communication with clients to keep them informed of new products and services.
• Actively gather feedback from clients to identify areas for improvement in service delivery.
• Stay informed about industry trends and competitive landscapes to discover new opportunities for growth.

Requirements

• Strong relationship-building and interpersonal skills.
• Proven ability to identify and capitalize on upselling and cross-selling opportunities.
• Experience in consultative selling and strategic account management.
• Strong project coordination skills with the ability to collaborate effectively with internal teams.
• Excellent communication and presentation skills, both written and verbal.
• Analytical mindset with the ability to track and interpret performance data.

Nice-to-haves

• Familiarity with technology solutions, low-voltage systems, or cabling infrastructure.
• Bachelor's Degree preferred, but not required.