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Brightview Landscapes Careers - Pleasanton, CA
posted 2 months ago
Full-time - Mid Level
Onsite - Pleasanton, CA
About the position
The Account Manager at BrightView serves as the primary contact for clients, focusing on building long-term relationships that enhance client satisfaction and retention. This role involves overseeing field operations and supervising a Production Manager to ensure high-quality service delivery. The Account Manager is responsible for client satisfaction, sales initiatives, and operational leadership within the branch.
Responsibilities
- Develop and maintain long-term relationships with clients.
- Perform site walkthroughs with clients to ensure quality and service expectations are met.
- Facilitate the resolution of client concerns to ensure renewal.
- Proactively present site enhancement ideas to clients.
- Generate referrals from existing clients and pass them to the Business Developer.
- Develop accurate estimates for new and existing clients, maintaining acceptable gross margins that support the branch's financial goals.
- Assist in overall leadership of the branch.
- Maintain satisfactory accounts receivable levels.
- Coordinate with the Branch Administrator to ensure branch databases contain up-to-date client information.
Requirements
- 1 year minimum of supervisory experience in the landscape or service industry.
- An associate's degree in a business-related field or equivalent experience.
- A minimum of 3 years of prior customer service, management, and leadership experience within an organization, the landscaping industry or local marketplace.
Nice-to-haves
- The ability to coach and develop teams.
Benefits
- Paid time off
- Health and wellness coverage
- 401k savings plan
