ACCOUNT MANAGER

Atos - Plano, TX

Full-time - Mid Level

Plano, TX

Professional, Scientific, and Technical Services

About the position

The Account Manager role is focused on supporting service delivery management and acting as a liaison between the Account Service Team and the Service Delivery Team. This position is crucial for ensuring that client accounts are managed effectively throughout the contract lifecycle, with a strong emphasis on compliance with security policies and operational standards. The role involves orchestrating end-to-end services, managing account operations, and driving service improvement initiatives, particularly within the public sector and defense markets.

Responsibilities

• Support Service Delivery management and Sub-tower Management.
• Act as an interface between the Account Service Team and the Service Delivery Team.
• Work with the Service Delivery Manager (SDM) to understand client needs and contract details.
• Orchestrate end-to-end services for the service line and other service lines as needed.
• Manage critical operating tasks throughout the contract lifecycle.
• Create cooperation with SMC to ensure standard methods and tools are used.
• Provision daily/weekly account dashboards and communicate volume forecasts.
• Create or validate solutions for limited upselling proposals.
• Attend service reviews and undertake appropriate actions.
• Manage account operations, service processes, capacity planning, and business backlog.
• Drive completion of service acceptance, technical assurance, and handover processes.
• Manage the continuous Service Improvement Plan.

Requirements

• Bachelor's degree in Business or IT-related field or equivalent work experience.
• 10 years of experience in a relevant field.
• Proven leadership background and strong interpersonal skills.
• Experience in complex customer environments with the ability to influence change.
• Excellent organizational, strategic/tactical planning, and team management skills.
• Customer relationship management experience.
• Project/program management and quality control background.
• Strong understanding of IT Service Management frameworks like ITIL, MOF, COBIT.
• Public Sector and Defense market experience.
• Experience managing client relationships and contract P&Ls.

Nice-to-haves

• Experience selling managed services to C-level executives.
• Proven ability to develop and maintain effective business relationships.

Benefits

• Diversity and inclusion initiatives.
• Commitment to sustainability and ESG practices.