Account Manager

Gallagher Benefit Services - Dublin, OH

Full-time - Entry Level

Dublin, OH

1,001-5,000 employees

Insurance Carriers and Related Activities

About the position

The Account Manager at Gallagher Benefit Services plays a crucial role in shaping workplace environments by providing expert guidance on voluntary benefits to clients and prospects. This position involves collaborating with internal teams to identify benefit gaps, creating customized proposals, conducting provider negotiations, and maintaining strong relationships with clients. The Account Manager is also responsible for supporting the internal client service team and staying updated on industry trends to enhance client offerings.

Responsibilities

• Review Client/Prospect core offerings with Internal Sales and Client Service Staff alongside the Voluntary Benefits (VB) Specialist to determine potential benefit gaps.
• Determine Clients/Prospects marketing, education, enrollment and technology desires with Internal Teams alongside the VB Specialist.
• Create comprehensive, customized Request for Proposals (RFPs) for each Client/Prospect that are sent to insurance providers.
• Conduct insurance provider due diligence and negotiations on behalf of the Clients/Prospects.
• Prepare a market scan analysis upon receiving insurance provider proposals and responses and assist with a side-by-side product comparison and/or presentation as requested.
• Help guide the internal Client Service Staff on next steps for implementation once benefit and service providers have been finalized and enrollment decisions have been made.
• Maintain open and clear communications with Internal Teams and VB Specialist.
• Develop and maintain relationships with Internal Sales and Client Services Staff, providing high level support and expertise for Voluntary Benefit Clients and Prospects.
• Provide guidance and support to Client Service team as needed for ongoing Client questions, service or claims issues that require escalation or additional support throughout the year.
• Stay up-to-date on industry trends and regulatory changes related to Client and Prospect support.
• Provide support on special projects and/or deliverables, idea development, simplifying internal processes, etc., as assigned.
• Alongside the VB Specialist, assist in analyzing enrollment data, review and report enrollment results and communicate such results to the Internal Teams.
• Help Identify current/future opportunities for plan improvement, additional products and service offerings alongside VB Specialist.

Requirements

• Bachelor's degree and 3 or more years client coordination and/or claims management experience, OR High School degree with 8 or more years client coordination and/or claims management experience.
• Excellent verbal and written communication skills.
• Able to quickly determine critical issues.
• Strong Power Point, Excel and Microsoft Office skills.

Benefits

• 401(k)
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Matching gift program
• Medical/dental/vision plans starting from day one
• Life and accident insurance
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Training programs
• Gallagher Thrive program - elevating health through challenges, workshops and digital fitness programs for overall wellbeing
• Charitable matching gift program