Account Manager

Case Facilities Management Solutions - Pittsburgh, PA

Part-time,Full-time - Entry Level

Pittsburgh, PA

5,001-10,000 employees

About the position

The Account Manager at Case Facility Management Solutions plays a crucial role in supporting the operations team by enhancing communication related to procurement, service partner management, field management, and finance and billing issues. This position is ideal for individuals with a proactive mindset who are eager for growth and willing to work extended hours, especially during peak seasonal demands.

Responsibilities

• Task snow and landscape services
• Utilize CRM Salesforce tools to update and document Customer and Service Partner information
• Available to work all snow events 24/7 and long duration shifts
• Assist with training of Service Partners and Field Supervisors in technology and APP usage
• Review data provided and validate services are being completed on time and correctly documented
• Manage service delivery to specified scope of work
• Coordinate and review designated site mapping tools and adjust as needed
• Communicate to store level through phone and email regarding services
• Facilitate and assist in the resolution of Customer problems and concerns
• Develop and maintain long-term relationships with Service Partners and Customers
• Assist the billing and finance team with questions and solutions regarding payment
• Work on training materials
• Manage the efficient operations of all facility exterior maintenance
• Work with insurance and contract administrator on Service Partner compliance

Requirements

• Bachelor's degree or at least 1-3 years of sourcing, procurement, sales and project management experience in a customer driven role
• Strong desire to work as part of a team
• Strong negotiating skills with attention to detail
• Ability to influence others and manage conflict with a methodical problem solving approach
• Excellent computer skills with proficiency in Microsoft Office products and CRM systems
• Possess a strong sense of urgency and ability to make fact-based decisions under pressure