Account Manager

Dotsolved Systems - Pleasanton, CA

Full-time - Mid Level

Pleasanton, CA

Professional, Scientific, and Technical Services

About the position

The Account Manager at dotSolved is responsible for managing and expanding key client accounts across various industry verticals. This role emphasizes a deep understanding of IT consulting services, driving solutioning and pre-sales activities, and ensuring effective delivery oversight. The Account Manager will work closely with business, practice, and marketing teams to foster long-term partnerships and pursue new business opportunities.

Responsibilities

• Grow and nurture relationships with key stakeholders within client organizations.
• Act as the primary point of contact for clients, front-ending discussions.
• Meet clients regularly to review projects, address concerns, negotiate contracts, and discuss potential opportunities.
• Ensure client satisfaction (CSATS) and pursue long-term partnerships.
• Plan and execute new business opportunities within existing client accounts.
• Foster new client relationships and implement account growth strategies.
• Coordinate with sales and marketing teams to develop new pursuits and initiate Account Based Marketing (ABM) proposals.
• Negotiate contracts and agreements with clients.
• Create a pipeline through proactive selling and lead RFPs with the account team.
• Develop strategies for digital and AI initiatives with client stakeholders and internal teams.
• Manage budgets and ensure profit margins are maintained.
• Track invoices and follow up on overdue payments, reviewing revenue and margin metrics.

Requirements

• Minimum of 8 - 10 years of experience in IT consulting, with at least 6 years in a client-facing role.
• Proven record of managing and growing client accounts.
• Experience in managing multiple clients effectively.
• Strong communication skills.
• Team building skills with competencies and pre-sales teams.
• Good understanding of client landscape and sales strategies.