Account Manager

$52,000 - $100,000/Yr

City Wide Facility Solutions - Indianapolis, IN

Full-time - Mid Level

Indianapolis, IN

Professional, Scientific, and Technical Services

About the position

The Account Manager at City Wide Facility Solutions is responsible for managing client relationships and providing solutions to various facility-related issues. This role involves developing long-term relationships with clients and contractors to ensure high satisfaction levels while overseeing compliance and quality control of services provided. The position requires a proactive approach to client management and effective communication to resolve any service deficiencies.

Responsibilities

• Manage all aspects of client relationships to ensure retention.
• Oversee contractor relations, compliance, and necessary removals/replacements.
• Negotiate agreements with clients for additional services, including pricing and logistics.
• Conduct detailed quality control inspections of client sites and ensure follow-through based on the statement of work.
• Supervise and direct Account Compliance Managers to execute client strategies and ensure services are performed correctly.
• Maintain updated and current client documentation.
• Communicate client issues effectively with contractors and develop plans to resolve feedback or service deficiencies.
• Coordinate with accounting on discrepancies in client accounts.
• Utilize City Wide's CRM to document client inspections and manage account details.

Requirements

• 3-5 years of sales and management experience in building maintenance or facility management.
• High School diploma required; bachelor's degree highly desirable.
• Detail-oriented with excellent follow-through on commitments.
• Positive and outgoing personality with strong relationship-building skills.
• Excellent verbal and written communication skills.
• Route-based experience is highly desirable.
• Proficient in Microsoft Office and knowledgeable in CRM databases.
• Must have reliable transportation and active insurance.
• Ability to pass a background check.

Nice-to-haves

• Experience in facility management or equivalent fields.
• Experience in negotiating service agreements.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid holidays
• Paid time off
• Profit sharing
• Vision insurance