Account Manager
iHeartMedia - Virtual, NY
posted 7 days ago
About the position
Unified is a leading provider of digital advertising services powered by the industry's leading media experts, and backed by data and technology. Unified has a rich history in managed services partnerships with some of the world's largest brands, and operates with a steadfast focus on digital advertising services and technology. Unified's proprietary technology empowers our internal team and our customers with a strategic view of their digital investments in real-time; in partnership with iHeartMedia, that view is expanding to include iHeart's owned and operated assets. Beginning in paid social more than 11 years ago, Unified is one of only a handful of partners to have direct API access to Facebook, Instagram, Twitter, Snapchat, Pinterest, YouTube, LinkedIn, TikTok, and Reddit. In partnership with iHeartMedia, Unified diversified its digital offering by forming API partnerships with Xandr, GroundTruth and Amazon to execute programmatic digital, and OTT campaigns.
Responsibilities
- Successfully manage and support your account base and new business as the day-to-day contact for your accounts
- Increase retention rates for your account base by providing excellent customer service and flawless campaign execution
- Identify opportunities to unlock additional revenue within existing accounts
- Help clients measure their advertising campaign success and ROI by preparing reporting and account documentation
- Ensure client goals are met through proactive management and optimization
- Work cross-functionally and act as a liaison between multiple internal teams (Operations, Product, Marketing, Sales) to ensure successful setup and maintenance of accounts
- Build positive business relationships with your account base through proactive support, on-site visits, and client education/training
- Review client campaigns regularly and make recommendations to ensure success
Requirements
- Expertise in the understanding of social networks (Facebook, Twitter, LinkedIn, etc.), as well as digital platforms (Xandr, GroundTruth, Amazon, etc) and associated technology
- 1-2 years of account management experience in social advertising, digital media or ad network is required, and 2-4+ years in total work experience
- Experience with, and a strong desire to provide outstanding customer service, including client conflict management, anticipating customer's needs, and providing a positive customer experience
- Proficiency with Excel and PowerPoint
- Strong leadership, emotional intelligence, presentation, communication and interpersonal skills
- Organizational skills with a focus on quality assurance and process improvement
- A team player, willing and able to collaborate with a diverse and dynamic team
- Familiarity working in a fast-paced company environment
- Ability to work under pressure, organize and prioritize responsibilities and client requests
Nice-to-haves
- Respect for others and a strong belief that others should do this in return
- Accountability for own work and desire to provide guidance to new team members
- Ability to contribute to several projects at the same time under a moderate level of direction
- Application of objective judgement, technical skills and prior experience to solve business problems
- Strong written and verbal communication skills, including a knack for explaining complex information in a straightforward manner
- Desire for continued knowledge sharing and learning
- Understanding of impact of own decisions
Benefits
- Employer sponsored medical, dental and vision with a variety of coverage options
- Company provided and supplemental life insurance
- Paid vacation and sick time
- Paid company holidays, including a floating holiday that enable our employees to celebrate the holiday of their choosing
- A Spirit day to encourage and allow our employees to more easily volunteer in their community
- A 401K plan
- Employee Assistance Program (EAP) at no cost - services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
- A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!
