Account Manager

Arthur J. Gallagher - Dublin, OH

Full-time - Mid Level

Dublin, OH

Insurance Carriers and Related Activities

About the position

The Account Manager at Gallagher Benefit Services plays a crucial role in shaping workplace environments by collaborating with clients to identify and fill benefit gaps. This position involves creating customized proposals, conducting negotiations with insurance providers, and maintaining strong relationships with internal teams to ensure client satisfaction and effective implementation of benefits.

Responsibilities

• Review Client/Prospect core offerings with Internal Sales and Client Service Staff alongside the Voluntary Benefits (VB) Specialist to determine potential benefit gaps.
• Determine Clients/Prospects marketing, education, enrollment and technology desires with Internal Teams alongside the VB Specialist.
• Create comprehensive, customized Request for Proposals (RFPs) for each Client/Prospect that are sent to insurance providers.
• Conduct insurance provider due diligence and negotiations on behalf of the Clients/Prospects.
• Prepare a market scan analysis upon receiving insurance provider proposals and responses and assist with a side-by-side product comparison and/or presentation as requested.
• Help guide the internal Client Service Staff on next steps for implementation once benefit and service providers have been finalized and enrollment decisions have been made.
• Maintain open and clear communications with Internal Teams and VB Specialist.
• Develop and maintain relationships with Internal Sales and Client Services Staff, providing high level support and expertise for Voluntary Benefit Clients and Prospects.
• Provide guidance and support to Client Service team as needed for ongoing Client questions, service or claims issues that require escalation or additional support throughout the year.
• Stay up-to-date on industry trends and regulatory changes related to Client and Prospect support.
• Provide support on special projects and/or deliverables, idea development, simplifying internal processes, etc., as assigned.
• Assist in analyzing enrollment data, review and report enrollment results and communicate such results to the Internal Teams.
• Identify current/future opportunities for plan improvement, additional products and service offerings alongside VB Specialist.

Requirements

• Bachelor's degree and 3 or more years client coordination and/or claims management experience, OR High School degree with 8 or more years client coordination and/or claims management experience.
• Excellent verbal and written communication skills.
• Strong PowerPoint, Excel, and Microsoft Office skills.

Benefits

• Paid parental leave
• Health savings account
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Matching gift program
• Vision insurance
• Flexible schedule