Account Manager

Taylor Corporation - Minneapolis, MN

Full-time - Mid Level

Minneapolis, MN

5,001-10,000 employees

Professional, Scientific, and Technical Services

About the position

The Account Manager at Taylor Corporation will be responsible for building and maintaining communication with potential and current customers, acting as a project manager liaison to ensure all customer needs and requirements are met. This role focuses on providing exceptional customer service and managing various aspects of the account management process within the manufacturing sector.

Responsibilities

• Provide customer with positive, consultative, service-based experiences that meet or exceed expectations
• Conduct customer contract review, ensuring customer expectations are met and account for required job information, gather missing information from Sales Rep and/or customer as needed
• Enter jobs into the system according to standard operating procedures
• Manage proof and data approval processes with customers and outside suppliers
• Monitor jobs throughout the production process and update customers and Sales Rep as needed
• Write purchase orders and manage external production
• Coordinate shipping of materials, components, and finished products

Requirements

• Associate's Degree in Business or related field
• 5+ years of experience in a business-to-business (B2B) customer service or account manager role

Nice-to-haves

• Excellent decision making and creative problem solving skills
• Strong customer service, interpersonal, and communication skills
• Ability to project a positive and inviting demeanor
• Self-starter with excellent organizational skills who has proven to handle multiple activities
• Ability to respond to continually changing priorities in a fast paced work environment
• Ability to work in a team environment toward a common goal
• General understanding of manufacturing operations and operating systems within the acrylic/plastics industry

Benefits

• Health savings account
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Paid time off
• Vision insurance
• 401(k) matching