Account Manager

SMC Corporation of America - US SMC Pneumatics, Inc - CAN - Des Moines, IA

Full-time - Senior

Des Moines, IA

About the position

The Account Manager at SMC Corporation of America is responsible for managing and growing relationships with current customers and distributors while also developing new business opportunities. This role focuses on increasing market share and ensuring customer satisfaction through effective communication and proactive management of strategic accounts.

Responsibilities

• Retain and profitably grow sales through proactive management of top strategic accounts and SMC distributors.
• Present all of SMC's capabilities, services, and products to current and prospective customers and SMC distributors.
• Serve as the primary contact for assigned customers and ensure customer satisfaction.
• Represent customer's needs and goals within the organization to ensure quality service delivery.
• Lead all aspects of the sales process, collaborating with others for solution development.
• Proactively manage customer satisfaction and service delivery by anticipating potential service problems.
• Complete detailed SAP and forecasts as required.
• Maintain strong relationships with key decision makers within designated strategic target accounts.
• Utilize SMC tools and resources to ensure organizational consistency and efficiency.
• Meet or exceed target sales goals as detailed by Branch and Sales Managers.
• Complete market reports as new and relevant information becomes available.
• Manage SMC assets appropriately and calculate ROI using the RINGI process.
• Maintain professional and technical knowledge by attending educational workshops and participating in professional associations.
• Mentor and guide new SMC sales professionals on sales philosophy and strategies.
• Document sales calls, projects, opportunities, contacts, success reports, and activity in CRM.

Requirements

• Bachelor's degree in Business, Marketing, related technical field, or equivalent experience.
• Minimum five (5) years of sales experience with SMC or equivalent industry sales experience.
• Extensive knowledge of SMC product lines.
• Comprehensive understanding of pneumatic components and their application.
• Thorough understanding of SMC policies and procedures.
• Detailed understanding of competitive product lines.
• Excellent communication, problem-solving, and leadership skills.
• Proficient in the use of computers and ability to learn new programs and tools as required.
• Clean driving record.