Account Manager

The 20 - Plano, TX

Full-time - Mid Level

Plano, TX

Food Services and Drinking Places

About the position

The Account Manager at The 20 is responsible for managing client relationships and ensuring customer satisfaction by aligning company solutions with client needs. This role involves driving client retention, negotiating contracts, and collaborating with various internal teams to achieve sales quotas while maintaining strong, long-lasting relationships with clients.

Responsibilities

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Accountable for driving client retention efforts through effective relationship management and service excellence
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal management
• Assess and provide solutions for current and future customer concerns regarding adoption and/or use of products and services offered
• Forecast and track key account metrics (e.g. quarterly and annual growth, sales, and retention)
• Prepare reports on account status, monitor multiple technology solutions
• Collaborate with sales, training, onboarding, and technical teams to identify and grow opportunities within territory
• Gather competitive intelligence and stay updated on industry trends, reporting findings to leadership
• Assist customers with go to market strategy, conducting Quarterly Business Reviews, deal creation, and driving revenue

Requirements

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office Suite
• Experienced in maintaining relationships nationally over a large number of clients
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Communication, Sales or relevant field

Benefits

• Paid parental leave
• Paid holidays
• Health insurance
• On-site gym
• Dental insurance
• Flexible spending account
• Paid time off
• Vision insurance
• Life insurance