Account Manager
Testequity - Hilliard, OH
posted 6 months ago
About the position
TestEquity is seeking an Account Manager to develop new business and stimulate sales growth of existing and new accounts. This role involves managing all region leads, onboarding new customers, and selling the entire range of products and services offered by the company. The Account Manager is responsible for driving profitable sales growth through the retention and expansion of revenue at current customers and acquiring new customers within their defined territory. The ideal candidate will reside in Ohio or Indiana, but the company is open to candidates from neighboring states as well. The Account Manager will be expected to build, identify, and implement strategies that enable growth while providing value, solutions, and technical support for their customers. This includes qualifying new sales leads, building relationships within the contact base, and ensuring customer growth by partnering to drive proactive solutions that meet customer needs. The role also involves effectively demonstrating products to customers and coordinating order management activities, including order entry, contract review, on-time delivery performance, inventory maintenance, and returns. Additionally, the Account Manager will engage in re-activation campaigns focused on re-engaging dormant accounts and collaborate with internal and external resources to identify emerging customer needs, cost savings opportunities, and revenue enhancement opportunities. Developing and monitoring a sales plan to achieve annualized account-level goals is crucial, as is maintaining a growing opportunity funnel for the assigned territory. The role requires a strategic understanding of industry trends affecting customers and the ability to communicate a compelling vision to support strategic initiatives for assigned customers. The Account Manager must also focus on customer satisfaction, resolve issues quickly, and continually develop product and technical knowledge to support the customer base.
Responsibilities
- Qualifying new sales leads
- Building relationships within the contact base and providing professional representation of the company's brands
- Ensuring customer growth by partnering to drive proactive solutions to meet customer needs
- Effectively demonstrating products to customers
- Coordinating order management activities including order entry, contract review, and on-time delivery performance
- Engaging in re-activation campaigns to re-engage dormant accounts
- Collaborating with internal and external resources to identify customer needs and revenue enhancement opportunities
- Developing and monitoring a sales plan to achieve annualized account-level goals
- Maintaining a growing opportunity funnel for the assigned territory
- Understanding industry trends affecting customers and identifying strategic initiatives
- Establishing good relationships with customers and teams
- Focusing on customer needs and satisfaction, resolving issues quickly and accurately
- Performing timely follow-up on quotes and inquiries
- Monitoring key performance indicators to identify gaps in customer profitability or service levels
- Scheduling in-person visits with selected customers
- Recording and maintaining all customer-related and sales activity information in the CRM system
Requirements
- Bachelor's degree in Industrial Distribution, Supply Chain Management, Marketing, or Business Administration preferred
- 2+ years of industrial sales experience preferred
- 2 years of electronics distribution experience preferred
- Familiarity with CRM Sales Pipeline/funnel management is a plus
- Advanced skill in MS Office specifically Word, Excel, and PowerPoint
- Valid driver's license and ability to travel often is required
- Excellent verbal and written communication skills
- Good interpersonal, time management, and presentation skills
Nice-to-haves
- Experience in technical sales
- Knowledge of supply chain management principles
- Ability to work in a team selling environment
Benefits
- Competitive salary
- Opportunities for professional development
- Health insurance options
- 401(k) retirement plan
- Paid time off and holidays
