Account Manager

$125,000 - $165,000/Yr

Via - On-Demand Transit - Boston, MA

Full-time - Mid Level

Boston, MA

About the position

As an Account Manager at Via, you will play a crucial role in transforming transportation by building and maintaining strong relationships with partners. This position focuses on providing strategic guidance to partners, advocating for their needs internally, and driving long-term revenue growth through effective relationship management and data analysis.

Responsibilities

• Develop a vision and strategy for partners by assessing their strengths and weaknesses to assist them in setting and achieving ambitious goals.
• Build deep and trusting long-term relationships with partners by identifying partner pain points, providing solutions, and recognizing opportunities for service growth and revenue generation.
• Analyze daily, weekly, and long-term service performance data to provide partners with actionable recommendations that improve their services' quality, efficiency, and growth.
• Negotiate and sign contract renewals and service expansions to increase year-on-year revenue from each partnership.

Requirements

• Minimum of 6+ years of relevant work experience, including client-facing experience.
• Ability to build relationships and remain calm under pressure, celebrating partners' successes.
• Quantitatively inclined and data savvy, able to draw insights from complex data sets and provide actionable recommendations.
• Reliable, motivated self-starter with a growth mentality, thriving in fast-paced environments and high-responsibility roles.
• Excellent team player, contributing meaningfully and mentoring others.

Benefits

• Free medical plans
• 401K matching
• Generous and comprehensive benefits package