Account Manager

Securitas - Piscataway, NJ

Full-time - Mid Level

Piscataway, NJ

10,001+ employees

Administrative and Support Services

About the position

The Account Manager at Securitas Security Services USA, Inc. is responsible for managing security services and operations for a designated group of smaller accounts. This role is crucial in maintaining a safe and secure environment for clients through effective management of security personnel, client service, problem resolution, and operational effectiveness. The Account Manager will oversee training, staffing, scheduling, and ensure compliance with standard operating procedures while also supporting HR in employee relations matters.

Responsibilities

• Manages day-to-day security operations of a large corporate site
• Coordinates & manages security response to emergencies
• Oversees training & development for all security officers
• Supervises personnel in job duties & responsibilities, and provides counseling, training & disciplinary action
• Ensures all rules and post orders are followed in accordance to standard operating procedures
• Manages payroll and staffing schedules, ensuring all posts are fully staffed
• Supports HR on investigations of policy infractions and other employee relations incidents
• Oversees the recruitment, selections, training, and retention of high caliber staff, in coordination with management
• Performs all responsibilities designated for the roles of the Security Operations Center (SOC), Patrol Officer, Reception Officer, etc.

Requirements

• Must maintain a valid NJ SORA license
• Bachelor's degree in Criminal Justice, Business Administration, or a related field is highly preferred
• Minimum 3 years of corporate security or law enforcement experience
• Prior security management or law enforcement supervision is highly preferred
• Excellent customer service and communication skills (written & verbal)
• Proficient in MS Office as well as card access control systems, CCTV, and various digital management systems

Benefits

• Weekly pay
• Competitive benefits
• Flexible schedules