Account Manager

Brightview - Milwaukee, WI

Full-time - Mid Level

Milwaukee, WI

Professional, Scientific, and Technical Services

About the position

The Account Manager at BrightView Landscapes serves as the primary contact for clients, focusing on building long-term relationships that enhance client satisfaction and retention. This role involves overseeing field operations, supervising a Production Manager, and ensuring that service quality meets client expectations. The Account Manager is responsible for client satisfaction, sales initiatives, and operational leadership within the branch.

Responsibilities

• Develop and maintain long-term relationships with clients
• Perform site walkthroughs with clients to ensure quality and service expectations are met
• Facilitate the resolution of client concerns to ensure renewal
• Proactively present site enhancement ideas to clients
• Generate referrals from existing clients and pass them to the Business Developer
• Develop accurate estimates for new and existing clients, maintaining acceptable gross margins
• Assist in overall leadership of the branch
• Maintain satisfactory accounts receivable levels
• Coordinate with the Branch Administrator to ensure branch databases contain up-to-date client information

Requirements

• Minimum of 1 year of supervisory experience in the landscape or service industry
• Associate's degree in a business-related field or equivalent experience
• Minimum of 3 years of prior customer service, management, and leadership experience

Nice-to-haves

• Ability to coach and develop teams

Benefits

• Health insurance
• 401(k)
• Paid time off