Account Manager

Eci Software Solutions - Philadelphia, PA

Full-time - Mid Level

Philadelphia, PA

Professional, Scientific, and Technical Services

About the position

The Aftermarket Sales Executive/Account Manager role at ECI Software Solutions is essential for building and maintaining strong relationships with existing customers. This position focuses on understanding customer needs, recommending software module add-ons, and ensuring customer satisfaction to drive sales and meet quotas. The role emphasizes collaboration, customer engagement, and strategic selling to enhance client success.

Responsibilities

• Build and maintain strong, long-lasting customer relationships within an assigned territory of existing customer accounts.
• Position, quote, and sell the value of our solutions to our installed base of customers.
• Meet or exceed license and services quotas on a monthly and yearly basis.
• Meet or exceed outbound touch call quotas on a monthly and yearly basis.
• Conduct customer site visits, typically one outing per quarter which may include travel.
• Mitigate churn risk with effective dispute resolution and collaboration with Support and Professional Services departments.
• Ensure customers recognize and receive value from their maintenance contract.
• Identify potential product migration candidates and collaborate with Professional Services to orchestrate those migrations.

Requirements

• A highly-developed ability to influence others positively and ethically.
• Strong competitor who embraces teamwork and a collaborative culture.
• Account management experience in the software/ERP industry.
• Desire, drive, and ability to meet and exceed sales quotas.
• Strong customer service skills.
• Strong verbal and written communication skills.
• Excellent time management skills.
• Results-oriented and coachable.
• Ability to identify, define, and solve needs/problems, with aptitude for interacting with multiple levels of customer resources.

Nice-to-haves

• Manufacturing industry knowledge.
• A hard-working, fun-loving personality with a great sense of humor.

Benefits

• Paid time off
• Volunteer time off
• Competitive salary
• Award-winning company culture