Account Manager

Republic Services - Joliet, IL

Full-time - Mid Level

Joliet, IL

10,001+ employees

Waste Management and Remediation Services

About the position

The Account Manager at Republic Services is responsible for maintaining and enhancing relationships with existing customers in the commercial and industrial waste services sector. This role focuses on customer retention, increasing service penetration, and ensuring customer satisfaction through effective communication and service delivery. The Account Manager will utilize Salesforce to manage customer interactions and will collaborate with the operations team to resolve service issues, all while promoting the full suite of Republic Services products.

Responsibilities

• Effectively maintains and retains existing customers by building effective long-term relationships and customer loyalty.
• Develops and maintains a thorough knowledge of the Company's available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers.
• Performs contractual re-signs on existing customers to extend customer relationship and increase customer profitability where appropriate.
• Responds to all cancellation requests in alignment with the established escalation policy.
• Proactively communicates with or responds to customers in support of company pricing initiatives.
• Utilizes Salesforce on a daily basis, schedules and documents all activities such as calls, meetings and proposals.
• Responsible for capturing customer emails, minimizing rate restrictions and customer credits.
• Increases customer penetration by selling full suite of Republic Services products.
• Regularly meets with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships.
• Partners with the operations team, when needed, to address customer services issues.
• Builds relationships and increases Company visibility through participation in Company-sponsored activities, trade shows, chamber of commerce events and other similar activities.
• Performs other job-related duties as assigned or apparent.

Requirements

• Minimum of 1 year of relevant sales experience.
• Valid driver's license.

Nice-to-haves

• Waste or transportation industry experience.

Benefits

• Comprehensive medical benefits coverage
• Dental plans
• Vision coverage
• Health care and dependent care spending accounts
• Short- and long-term disability
• Life insurance
• Accidental death & dismemberment insurance
• Employee and Family Assistance Program (EAP)
• Employee discount programs
• Retirement plan with a generous company match
• Employee Stock Purchase Plan (ESPP)