Account Manager

$60,000 - $64,000/Yr

Nitrogen - Sacramento, CA

Full-time - Mid Level

Sacramento, CA

About the position

The Account Manager at Nitrogen is responsible for managing a portfolio of clients, ensuring customer satisfaction, and driving revenue retention through effective engagement and support. This role involves facilitating sales calls, identifying growth opportunities, and collaborating with cross-functional teams to enhance customer experience and product adoption. The Account Manager plays a crucial role in maintaining relationships with clients and advocating for their needs within the company.

Responsibilities

• Engage with customers throughout the Customer Journey to improve customer health metrics.
• Facilitate sales calls with existing customers using a value-based sales methodology.
• Follow established operational processes related to contract amendments, including upsells, upgrades, renewals, and cancellations.
• Identify and prioritize opportunities for account growth and see them through to completion.
• Participate in driving the ideation and execution of the Advisor Direct Engagement Strategy.
• Engage key contacts through Marketing Campaigns to increase engagement and product adoption.
• Maintain adequate data in Salesforce related to Accounts and Contacts.
• Participate in team and cross-functional meetings, including product training and all-company standups.
• Establish a cadence of activities that support a 'one to many' strategy with the book of business.
• Manage customer cases related to billing and contract inquiries throughout the customer lifecycle.
• Complete accurate and timely reporting on performance metrics.
• Share customers' product enhancement requests and feedback with the team.
• Process all renewal rate increases associated with customers in your book of business.

Requirements

• 2 years at a technology company with a SaaS subscription model.
• 2 years in a customer-facing role in technology.
• 1 year using Salesforce on a daily basis as part of your core role.
• Bachelor's degree or equivalent work experience.
• Proficiency in Microsoft Excel and data analysis skills.

Nice-to-haves

• Experience with Google Sheets/Numbers/Excel for data analysis.
• Familiarity with financial advisory services.

Benefits

• Health savings account
• Paid holidays
• Health insurance
• Dental insurance
• Flexible spending account
• Financial planning services
• 401(k) 4% Match
• Parental leave
• Leadership training provided
• Vision insurance
• 401(k) matching
• Pet insurance