Account Manager

$60,000 - $60,000/Yr

Clarion Security - Elizabethtown, KY

Full-time - Mid Level

Elizabethtown, KY

Administrative and Support Services

About the position

As an Account Manager at Clarion Security LLC, you will be responsible for ensuring the security and safety of client properties and personnel. This role involves developing long-term relationships with clients, managing a team of Account Managers, and ensuring the timely delivery of solutions that meet customer needs. You will act as the primary point of contact for clients, providing exceptional customer service and support while overseeing the operational needs of assigned client segments.

Responsibilities

• Be the primary point of contact and build long-term relationships with customers
• Help customers through email, phone, online presentations, screen-share and in-person meetings
• Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Monitor and analyze customer's usage of our product
• Liaise between the customer and internal teams

Requirements

• 5+ years of experience in the private sector managing a large account of more than 25 officers
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communications skills
• Bachelor's Degree in appropriate field of study or equivalent work experience, preferred
• 5+ years of marketing experience with agency background desirable
• Deep digital understanding
• Self-motivated and able to thrive in a results-driven environment
• Natural relationship builder with integrity, reliability and maturity
• Ability to prioritize among competing tasks
• Critical thinking and problem-solving skills
• Understanding of website development, marketing, measurement and analytics, content management, digital marketing and internet technology
• Excellent time and project management skills
• Expert at Microsoft Office Suite, Google Apps, Salesforce and help desk support software

Nice-to-haves

• Experience in project management
• Knowledge of CCTV camera systems

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Vision insurance