Account Manager

Star Service Inc. of Jackson - Jackson, MS

Full-time - Mid Level

Jackson, MS

Specialty Trade Contractors

About the position

Star Service is seeking a driven, results-oriented Account Manager to join our team in Jackson, MS. This role is pivotal in managing and growing client accounts, prospecting new business opportunities, and ensuring customer satisfaction with our HVAC and Building Solutions. The Account Manager will act as a liaison between clients and service teams, driving business growth and maintaining long-term relationships.

Responsibilities

• Drive business growth by identifying new opportunities and building relationships with potential clients.
• Manage a portfolio of client accounts and maintain strong, long-term relationships.
• Serve as the primary point of contact for client needs, inquiries, and issues.
• Identify new business opportunities within existing accounts and work to upsell additional services.
• Prepare project estimates to provide clients with clear, competitive, and accurate proposals.
• Collaborate with internal teams (sales, operations, service) to ensure seamless service delivery.
• Monitor contract renewals and proactively manage the process to secure continued business.
• Provide clients with regular updates, performance reports, and consultative recommendations to enhance their operations.
• Meet or exceed revenue targets and contribute to the company's overall sales goals.
• Stay up to date on Star Service's offerings to effectively promote our services.

Requirements

• 3+ years of experience in account management, preferably in HVAC, refrigeration, or related Building technical fields.
• 3+ years of experience estimating commercial and/or industrial HVAC, refrigeration, or Building Automation System projects is preferred.
• Strong communication, negotiation, and interpersonal skills.
• High level of organizational skills and attention to detail.
• Willingness to adhere to all safety practices while visiting clients in the field.
• A passion for driving success - for both our clients and your career.

Benefits

• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Tuition reimbursement
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Employee discount
• Opportunities for advancement
• Life insurance