Account Manager

$85,000 - $85,000/Yr

Robert Half - West Springfield, MA

Full-time - Mid Level

West Springfield, MA

Administrative and Support Services

About the position

The Account Manager/Director position at an agency in Springfield, MA is a permanent role focused on managing client relationships and strategic planning. The ideal candidate will have over 2 years of experience in account management, demonstrating strong communication and customer service skills while effectively utilizing management systems and CRM tools.

Responsibilities

• Manage client accounts and ensure high levels of customer satisfaction.
• Develop and implement strategic plans for client campaigns.
• Utilize CRM systems to track client interactions and manage relationships effectively.
• Coordinate with internal teams to deliver on client expectations and project timelines.
• Analyze campaign performance and provide insights to clients.

Requirements

• Proven experience in an Account Management role or similar.
• Familiarity with '3M' and 'ADP - Financial Services'.
• Proficiency in Customer Relationship Management (CRM) systems.
• Demonstrated ability to use Management Systems effectively.
• Proficient in Microsoft Excel and 'About Time' software.
• Knowledge of Billing Functions is compulsory.
• Experience in Campaign Planning.
• Strong communication skills, both written and verbal.
• Exceptional customer service skills.
• Solid understanding and experience in Account Management.