Account Manager

$85,000 - $85,000/Yr

Robert Half - West Springfield, MA

posted 9 days ago

Full-time - Mid Level
West Springfield, MA
Administrative and Support Services

About the position

The Account Manager/Director position at an agency in Springfield, MA is a permanent role focused on managing client relationships and strategic planning. The ideal candidate will have over 2 years of experience in account management, demonstrating strong communication and customer service skills while effectively utilizing management systems and CRM tools.

Responsibilities

  • Manage client accounts and ensure high levels of customer satisfaction.
  • Develop and implement strategic plans for client campaigns.
  • Utilize CRM systems to track client interactions and manage relationships effectively.
  • Coordinate with internal teams to deliver on client expectations and project timelines.
  • Analyze campaign performance and provide insights to clients.

Requirements

  • Proven experience in an Account Management role or similar.
  • Familiarity with '3M' and 'ADP - Financial Services'.
  • Proficiency in Customer Relationship Management (CRM) systems.
  • Demonstrated ability to use Management Systems effectively.
  • Proficient in Microsoft Excel and 'About Time' software.
  • Knowledge of Billing Functions is compulsory.
  • Experience in Campaign Planning.
  • Strong communication skills, both written and verbal.
  • Exceptional customer service skills.
  • Solid understanding and experience in Account Management.
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