Account Manager

$74,880 - $83,200/Yr

TERRA Staffing Group - Seattle, WA

Full-time - Entry Level

Hybrid - Seattle, WA

Administrative and Support Services

About the position

The Account Manager role is a full-time, temporary position with a well-known nonprofit organization, focused on supporting caregivers and stakeholders. This position offers a hybrid work environment, allowing flexibility to work both from home and the office. The role is centered around advocacy, problem-solving, and ensuring that the needs of caregivers are met effectively.

Responsibilities

• Handle escalated customer service issues and resolve complex cases personally.
• Work with internal teams and external stakeholders to advocate for caregivers and ensure high-quality service.
• Manage relationships with employers, document visits, and maintain effective communication.
• Support the Customer Experience team with special projects and daily operations.
• Gather and act on caregiver feedback, particularly regarding technology challenges, ensuring their needs are communicated across the organization.

Requirements

• 2-3 years of experience in account management or customer experience management roles.
• Ability to work with diverse teams and solve complex issues.
• Strong time management skills and attention to detail.
• Experience handling sensitive customer situations and advocating for client needs.
• Excellent written and verbal communication skills.
• Comfortable with technology; experience with Excel, Tableau, and Salesforce is a plus.

Benefits

• 401(k) matching
• Commuter assistance
• Dental insurance
• Disability insurance
• Free parking
• Gym membership
• Health insurance