Account Manager

ALP PLM LLC - Bogart, GA

Full-time - Mid Level

Bogart, GA

About the position

The Account Manager at ALP PLM LLC is responsible for managing existing customer relationships and driving revenue growth through enhanced sales. This role requires a deep understanding of landscape production and services, ensuring excellent customer service and continuous sales growth.

Responsibilities

• Manage daily customer relationships to ensure continuous sales growth and excellent customer service.
• Respond to customer questions related to landscape installation, maintenance, and snow removal.
• Conduct consistent walk-throughs with customers to identify and document discrepancies or concerns.
• Coordinate with the Maintenance Operations Manager on job estimates based on labor and pricing.
• Ensure work tickets are managed according to schedule and budget.
• Inspect properties to ensure quality standards are met.
• Maintain continuous communication with vendors, subcontractors, service providers, and customers.
• Monitor and analyze financial performance of work tickets for timeliness and profitability.
• Promote continuous improvement of workplace safety and environmental practices.
• Participate in leadership meetings and companywide initiatives as needed.
• Manage marketing and promotion of services and products to customers.
• Perform snow removal duties during the snow season while ensuring safety procedures.

Requirements

• Minimum of Bachelor's Degree preferred, horticulture degree preferred; equivalent education and experience considered.
• Ability to work effectively in a team environment.
• Ability to manage multiple priorities/tasks.
• Knowledge of horticulture including plants, shrubs, weeds, pests, insects, and horticultural diseases.
• Excellent analytical and abstract reasoning skills.
• Proficiency in Microsoft Office Suite and PC.
• Excellent organizational skills.
• Excellent oral and written communication skills.