Account Manager

Planet Dds - Irvine, CA

Full-time - Mid Level

Irvine, CA

10,001+ employees

Publishing Industries

About the position

The Account Manager at Planet DDS is responsible for managing and nurturing client relationships within the dental software industry. This role focuses on driving growth through cross-selling and upselling opportunities, generating referrals, and ensuring high levels of client satisfaction. The Account Manager acts as a champion for the company's values and services, playing a critical role in enhancing client satisfaction and achieving business objectives.

Responsibilities

• Develop and maintain strong, long-term relationships with assigned clients.
• Ensure high levels of client satisfaction by addressing their needs and concerns effectively.
• Identify and pursue opportunities within existing accounts for additional products or services.
• Utilize selling techniques to drive revenue growth.
• Leverage successful client relationships to secure referrals and expand the client base.
• Act as a dedicated advocate for clients while aligning with the company's goals and values.
• Proactively address and resolve any issues or challenges faced by clients.
• Maintain accurate records of client interactions, sales activities, and performance metrics.
• Analyze data to identify trends, assess account health, and inform strategic decisions.
• Partner with sales, marketing, and product development teams to deliver exceptional client experiences.

Requirements

• 2-4 years of experience in account management, sales, or a related field.
• Proven track record in managing client relationships and driving revenue growth.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Proficient in identifying cross-sell and upsell opportunities.
• Experience with CRM software and other relevant tools to manage accounts and track performance.
• Ability to quickly adapt to new technologies and systems.
• Bachelor's degree in Business, Marketing, or a related field is preferred.