Account Operations Coordinator

Crane Worldwide Logistics - Houston, TX

Full-time - Entry Level

Houston, TX

Support Activities for Transportation

About the position

The Account Operations Coordinator at Crane Worldwide Logistics is responsible for maintaining high levels of customer service and ensuring compliance with company policies and procedures. This role involves coordinating with various departments to implement client Standard Operating Procedures and providing day-to-day support to clients on operational issues. The coordinator will also ensure that services meet customer requirements and that reports are accurate and timely.

Responsibilities

• Maintain a consistently high level of customer service to both external and internal customers.
• Develop a high level of understanding of the organization's structure, inter-department relationships, regulatory compliance, and company policies and procedures.
• Coordinate with Sales and Operations to implement and maintain client Standard Operating Procedures.
• Provide day-to-day contact with clients on operational issues.
• Coordinate customer service efforts from all offices and departments involved with assigned accounts.
• Ensure services are meeting or exceeding customer requirements and are in compliance with ISO procedures.
• Ensure that all reports are accurate and distributed on time.
• Resolve problems and recommend solutions to prevent similar occurrences.

Requirements

• High School Diploma or GED required.
• Minimum 2 years related experience.
• Minimum 2 years industry experience preferred.
• Knowledge of the Import/Export industry preferred.
• Strong working knowledge of computers.

Nice-to-haves

• Professional certification may be required in some areas.

Benefits

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance