Account Receivable Call Center Representative

About the position

The Accounts Receivable Call Center Representative role at Kelly Services involves managing client interactions through inbound and outbound calls and emails, focusing on resolving billing requests and issues. This position is essential for ensuring client satisfaction and retention while performing various accounts receivable tasks in a hybrid work environment.

Responsibilities

• Handle inbound and outbound calls and emails to clients, resolving client billing requests and issues
• Update status of payments, post confirmations from cash operations, handle disputes, understand invoices and requests to assist with reconciliation, handle client reports, handle aged/open items on accounts
• Resolve simple accounts receivable disputes
• Analyze and research client requests
• Perform assigned Invoice to Cash and work cases accurately and within stipulated timelines by partnering with business units and/or working with the client to understand and resolve routine requests
• Provide world-class service with each interaction to ensure client satisfaction and retention
• Prepare data files and correspondences for distribution to clients
• Work with banks to resolve client payment issues
• Exceed phone metrics
• Other duties as assigned

Requirements

• Associate's Degree required, Bachelor's Degree preferred
• 1+ years of customer service experience
• Call center experience
• Basic accounts receivable knowledge
• Proficiency in MS Office Excel
• Ability to communicate professionally
• Excellent organizational skills

Benefits

• Voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability
• Retirement savings plan
• Service bonus and holiday pay plans (earn up to eight paid holidays per benefit year)
• Transit spending account
• Paid sick leave under the applicable state or local plan