Account Receivable Collections Manager

Concentric - Houston, TX

Full-time - Mid Level

Houston, TX

Merchant Wholesalers, Durable Goods

About the position

Concentric is the first national industrial power services organization delivering forklift and critical power as well as maintenance solutions that ensure uninterrupted, sustainable facility power. The company's signature solutions, Guaranteed POWER® and Perpetual POWER® are industry firsts, improving reliability, sustainability, and safety to solve the power problem for facility leaders. Concentric helps data centers, distributors, manufacturers, utilities, communications infrastructure and more develop resilience in their power systems while making the energy transition with less risk. With a national network of service professionals, Concentric provides engineering, installation and maintenance/management for power equipment including backup batteries, UPSs, generators, energy storage, micro grids, forklift power, onsite maintenance and more. The Account Receivable Manager is responsible for overseeing the accounts receivable function within the organization. They play a critical role in ensuring accurate and timely billing, collections, and cash application processes. Key responsibilities include coordinating and overseeing the billing process, verifying invoice accuracy, developing strategies to optimize collections, monitoring accounts receivable aging, and communicating with customers regarding outstanding invoices. The manager will also lead a team of accounts receivable professionals, providing guidance and training to ensure high performance and productivity. Additionally, they will identify opportunities for process improvements within the accounts receivable function and collaborate with cross-functional teams to implement best practices. The role requires strong communication, problem-solving, and analytical skills, as well as the ability to work independently and manage multiple tasks effectively. The Account Receivable Manager will also ensure compliance with internal policies and accounting standards, maintain proper documentation, and assist with audits as required. This position is essential for maintaining the financial health of the organization and ensuring customer satisfaction through effective accounts receivable management.

Responsibilities

• Coordinate and oversee the billing process, ensuring accurate and timely generation of invoices for goods or services provided.
• Verify invoice accuracy and compliance with company policies and customer contracts.
• Address any invoicing discrepancies or issues promptly.
• Develop and implement strategies to optimize collections and reduce outstanding balances.
• Monitor accounts receivable aging and follow up on overdue payments.
• Communicate with customers regarding outstanding invoices, payment terms, and payment arrangements.
• Escalate collection issues as necessary and coordinate with legal or collection agencies if required.
• Oversee the timely and accurate application of customer payments.
• Ensure reconciliation between cash receipts and outstanding accounts receivable balances.
• Investigate and resolve any discrepancies or issues related to payment application.
• Lead and manage a team of accounts receivable professionals.
• Provide guidance, coaching, and training to ensure high performance and productivity.
• Set performance goals, conduct regular performance evaluations, and address any performance or disciplinary issues.
• Identify opportunities for process improvements within the accounts receivable function.
• Streamline workflows, implement automation tools, and optimize systems to enhance efficiency, accuracy, and customer satisfaction.
• Collaborate with cross-functional teams to implement best practices and standardize processes.
• Build and maintain positive relationships with customers.
• Address customer inquiries, disputes, and escalations in a timely and professional manner.
• Collaborate with sales and customer service teams to resolve customer issues and improve customer satisfaction.
• Ensure compliance with internal policies, accounting standards, and regulatory requirements related to accounts receivable operations.
• Maintain proper documentation and internal controls to safeguard company assets.
• Assist with internal and external audits as required.

Requirements

• High School or GED Diploma required.
• Prefer an Associate Degree from an approved two-year college or university or very strong equivalent experience.
• Collections experience including interaction with a large vendor base within multiple ERP systems.
• Skilled in negotiation to help improve payment terms with vendors.
• Proficiency in Microsoft Office including Excel, Word, Power BI and PowerPoint.
• Strong communication, problem solving, and analytical skills.
• Ability to organize his/her own work and work independently, with limited supervision.
• Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices.
• Ability to clearly articulate ideas (both written and verbal) to both internal and external vendors and to listen effectively to vendor needs.
• Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.
• Ability to work collaboratively with other departments toward the greater good of the organization.
• Ability to adapt to a fast-changing environment.
• Experience in an industrial environment is preferred, but not required.
• Must have attention to detail with an eye for accuracy.
• Capable of identifying and completing critical tasks independently with a sense of urgency.

Nice-to-haves

• Experience in an industrial environment is preferred, but not required.

Benefits

• Competitive pay - Plus incentive opportunities and overtime potential!
• Full benefits package that starts day one - Includes medical, dental, vision, company-paid life insurance and disability coverage.
• 401K with match
• 8 paid holidays
• Full-time Employees receive 128 Hours of PTO Annually
• Training and mentoring - Learn from our experts in the industry.
• Advancement opportunities.