Account Receivable Operations Specialist

About the position

The AR Operations Specialist is responsible for the 'Incoming cash' and merchant collections process involving merchant loans. Reporting to the Merchant Operations Department, this individual will play a key role in the support and operational components of the Upgrade product and risk mitigation strategy. The ideal candidate brings a positive and adaptable mindset to our team environment.

Responsibilities

• Manage the accounts receivable process, from initial invoicing to final collection efforts
• Reconcile accounts to ensure all payments and credits are applied correctly, identifying any discrepancies or errors
• Investigate and resolve discrepancies in billing and payments, providing clear explanations to merchants as needed
• Apply merchant payments to accounts, maintaining accurate records in the system and ensuring seamless communication with internal stakeholders
• Monitor aging reports and follow up on past-due accounts to reduce days outstanding
• Work closely with merchants to resolve payment delays and disputes, providing exceptional customer service
• Develop and maintain Excel-based reports and dashboards for AR metrics, such as aging reports, collection effectiveness, and disputed invoices
• Utilize pivot tables, VLOOKUPs, and formulas to analyze large data sets, identifying trends and areas for improvement
• Collaborate with cross-functional teams to implement process improvements and ensure seamless communication across departments
• Prepare documentation and assist with internal audits
• Adhoc projects as needed

Requirements

• Bachelor’s Degree in Finance, Accounting, Economics or other related field of study preferred
• 3+ years of experience in B2B collections
• Proficient in Microsoft Excel, Tableau, Jira
• Strong attention to detail and ability to spot errors or inconsistencies
• Outstanding proficiency in written and verbal communication
• Excellent time management, organizational and problem-solving skills
• Critical thinker with an ability to independently make decisions and exercise authority within established guidelines and limits
• Ability to manage a high volume of invoices and merchant accounts
• Team player mentality with a high level of integrity
• Entrepreneurial mindset, as a start-up we are growing quickly and you may need to adapt to changing policies and procedures while maintaining high-quality work output

Benefits

• 100% paid coverage of medical, dental, and vision insurance
• Paid time off (PTO)
• Opportunities for professional growth and development
• 401k matching
• Health & wellness initiatives