Account Receivable Rep

Hanover Insurance Group - Worcester, MA

Full-time - Entry Level

Remote - Worcester, MA

Insurance Carriers and Related Activities

About the position

The Accounts Receivable Representative at The Hanover Insurance Group is responsible for the accurate and timely billing of premiums and the application of premium payments. This role involves ensuring compliance with financial controls and balances, handling complex work requests, and providing consultative support to internal and external partners. The position is eligible for remote work and is part of the Financial Operations team.

Responsibilities

• Provide consultative support to contact centers and internal/external partners
• Respond to customer requests (research and billing adjustments) within set guidelines
• Support escalation phone calls from contact centers
• Work with other business areas to resolve billing discrepancies
• Support sourcing partners by resolving escalations and reviewing transactions for accuracy
• Draft journal entries as necessary
• Process check status requests including stop payments, reissues and copies
• Transmit payments to the bank within required daily processing times
• Proactively identify problems and recommend solutions; seek advice and guidance on more complex issues
• Participate in continuous improvement initiatives for the process
• Project participation as assigned or required

Requirements

• 1-3 years related experience
• Associates Degree required (Bachelor's Degree preferred)
• Knows and applies well the fundamental concepts, practices and procedures of the accounts receivable function
• Strong written and verbal communication skills
• Strong math skills
• Knowledge of MS Office Products
• Basic Strong computer skills with familiarity with computer systems for this function
• Ability to perform keyboarding with speed and accuracy
• Ability to use a personal computer and other standard office equipment
• Ability to handle high stress level in day to day activities
• Ability to travel as necessary (may be required for training purposes, etc.)
• Ability to sit for extended periods (up to 90% of work day)

Benefits

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)