Account Receivable Specialist

$43,680 - $52,000/Yr

Traveler's Choice - Pomona, CA

Full-time - Mid Level

Pomona, CA

Administrative and Support Services

About the position

The Accounts Receivable Specialist at Traveler's Choice is responsible for managing chargeback cases, filing disputes, submitting invoices, and ensuring timely recovery of funds. This role requires a detail-oriented individual with strong analytical skills and excellent communication abilities, focusing on accounts receivable processes and data entry.

Responsibilities

• Monitor and manage chargeback notifications and disputes.
• Investigate reasons for chargebacks and gather necessary documentation.
• File chargeback disputes on relevant portals and follow up until resolution.
• Maintain detailed records of chargeback cases, including status updates and outcomes.
• Process and reconcile accounts receivable transactions.
• Submit invoices on customer portals as required.
• Ensure accurate and timely data entry of invoices, payments, and chargebacks into the system.
• Apply customer payments accurately and promptly.
• Generate and send invoices to customers.
• Follow up on overdue accounts and communicate with customers regarding outstanding payments.
• Prepare regular reports on chargeback activities, including success rates and recovery amounts.
• Analyze chargeback trends and provide insights to minimize future occurrences.
• Assist in the preparation of monthly, quarterly, and annual financial reports related to accounts receivable.
• Work closely with sales and customer service teams to resolve customer issues related to chargebacks.
• Communicate with external parties, such as banks and payment processors, to facilitate the dispute process.
• Collaborate with the finance team to ensure accurate financial reporting and compliance with company policies.

Requirements

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• Minimum of 2 years of experience in accounts receivable, with a focus on chargebacks, dispute resolution, and data entry.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in using accounting software and chargeback portals.
• Data entry skills with attention to detail and accuracy.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook).
• Experience with ERP systems and accounting software (Netsuite).
• Experience with customer portals and submitting invoices online.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching
• Paid sick time