Account Recovery Manager

$125,000 - $125,000/Yr

Vanguardyachtsales - Marina del Rey, CA

Full-time - Mid Level

Marina del Rey, CA

About the position

The Collection Specialist role involves contacting clients to collect outstanding payments while maintaining trustful relationships. The position requires professionalism, excellent communication, and negotiation skills, along with the ability to work independently. The specialist will be responsible for processing customer refunds, reviewing account alterations, resolving inconsistencies, and ensuring timely payments.

Responsibilities

• Contact clients to collect outstanding payments
• Process customer refunds
• Review account alterations
• Resolve client inconsistencies
• Ensure timely payments

Requirements

• Strong knowledge of collections practices, laws, and regulations
• Excellent verbal and written communication skills
• Proven leadership skills
• Exceptional organizational and time management skills
• Analytical mindset with the ability to analyze data
• Proficiency in using collections software and systems
• Strong problem-solving skills
• Excellent attention to detail
• Strong interpersonal skills

Nice-to-haves

• Management experience
• Billing or coding experience

Benefits

• Competitive salary
• Opportunities for professional development
• Dynamic work environment