Account Representative

Crane Worldwide Logistics - Houston, TX

Full-time - Entry Level

Houston, TX

Support Activities for Transportation

About the position

The Account Representative plays a crucial role in managing client relationships and ensuring efficient resolution of issues. This position involves working closely with account managers and project teams to maintain account status, process invoices, and improve operational processes. The representative is responsible for communicating the company's capabilities and services to clients, analyzing reports, and implementing corrective actions as necessary.

Responsibilities

• Works directly with clients on conflict resolution as issues arise.
• Ensures that client issues are dealt with in an efficient manner.
• Processes invoices and account receivables for the account in collaboration with the account manager.
• Maintains continuous knowledge of the account status by working closely with the project team.
• Follows all processes and procedures while working towards process improvement.
• Communicates all aspects of company capabilities and services to the client.
• Conducts report analysis, trending, and corrective actions.
• Performs other duties as assigned.

Requirements

• High School diploma or GED required; BA in Business Administration or four years related experience preferred.
• Technical competence in Excel, Word, PowerPoint, etc.
• Excellent written and oral communication skills.
• Extremely detail-oriented with strong people skills to enhance customer relationships.
• Motivated and goal-oriented with a high level of initiative.
• Ability to handle stressful situations and deadline pressures well.

Nice-to-haves

• Professional certification may be required in some areas.

Benefits

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance