Account Success CoE Lead, Agents & Data Cloud
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About The Position
For customers who want to maximize the value of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled experts, we offer the Signature Success Plan. Signature provides the right insights and expertise at the right time-making all the difference. With Signature, you gain access to our deepest level of partnership, the most skilled expertise, and the tools needed to stay agile. The Programs, Ops & Tech team operates within Account Success to ensure operational rigor in running the business while supporting various special projects aimed at driving growth and transformation. This Center of Excellence Lead for Agents and Data Cloud role will collaborate with internal teams and partners across CSG on special projects, NPIs, and EOL initiatives. It will also work closely with internal stakeholders to communicate key initiatives to teams, customers, and other key stakeholders. This role will create and own a CSM community around Agents and Data Cloud to ensure that CSM's are able to find and share best practices, successes and challenges with peers across the globe. The role reports to the Senior Director, Account Success Centers of Excellence.
