Account Supervisor - Commercial Banking Funds Transfer

JPMorgan Chase - Plano, TX

Full-time

Plano, TX

Credit Intermediation and Related Activities

About the position

The Account Supervisor for Commercial Banking Funds Transfer plays a crucial role in ensuring client satisfaction by resolving funds transfer requests both domestically and internationally. This position requires effective communication and collaboration within a dynamic team environment, focusing on creating a positive client experience and fostering long-lasting relationships.

Responsibilities

• Track case progress and interact with colleagues to ensure client requests are resolved timely and accurately
• Review funds transfer requests to ensure the highest level of client satisfaction
• Validate transactions are executed in accordance with the documented process
• Use Microsoft Office Suite, SharePoint and multiple internal payment systems
• Organize your book of work to ensure timely and helpful responses are required
• Collaborate in a fast-paced team environment
• Utilize effective written and verbal communication skills to articulate the most appropriate solution
• Improve client and colleague experience by providing feedback in an effort to streamline the process and improve client experience
• Participate in periodic team activities to better understand the big picture

Requirements

• Minimum 3 years operations experience
• Strong verbal and written communication skills
• Relentless and versatile learner with an aptitude for understanding new industry, company, product or technical knowledge
• Ability to work independently or with a team knowing when to escalate complex and unusual circumstances
• High School diploma/GED required

Nice-to-haves

• Bachelor's degree and/or 3+ years of relative work experience
• Preferably 2 years in the banking industry

Benefits

• Opportunities for career and personal growth
• Diverse and innovative global organization