Account Supervisor, Issues & Crisis

$80,000 - $95,000/Yr

Ketchum - San Francisco, CA

Full-time - Mid Level

Hybrid - San Francisco, CA

Professional, Scientific, and Technical Services

About the position

Ketchum is looking for an Account Supervisor to join our North American Issues/Crisis Management Team. This role presents a tremendous opportunity to work on high-profile accounts across various industries, build trusted relationships with clients, and engage in work that directly impacts our client's business. The position involves assisting clients with reputation management, including the development of issues-management and crisis communications plans, facilitating crisis simulations, and providing real-time crisis management and counsel when issues arise.

Responsibilities

• Act as primary contact to clients, continually fostering client-agency relationships to build trust and become a valuable resource to clients.
• Provide strategic guidance to clients on an ongoing basis; anticipate and address clients' needs.
• Troubleshoot client problems as they arise; seek senior management input whenever appropriate.
• Motivate team members by promptly reviewing work and providing constructive feedback; encourage the team to take advantage of training and development opportunities.
• Represent agency and work in client-integrated agency meetings, helping troubleshoot and identify collaboration opportunities.
• Independently implement defined crisis preparedness projects.
• Lead junior staff in working effectively and in the best interest of the client(s).
• Demonstrate proficiency in writing and editing materials including programs, proposals, press materials, byline articles, speeches, correspondence, reports, etc.
• Strive to develop the best communication and presentation skills to effectively articulate ideas to clients, colleagues, and others.
• Manage account financials including budget allocation and control, client billing, supplier invoicing, and purchase orders; ensure team billability and account profitability.
• Work with account team(s) to build incremental business.
• Communicate account status to agency management regularly.
• Participate in new business programming and presentations.

Requirements

• Bachelor's degree in Communications, Public Relations, Journalism, English, Marketing, or a related field preferred.
• 7+ years of experience in public relations agency or similar position.
• Ability to work in a fast-paced environment and meet deadlines while managing multiple projects and teams.
• Detail-oriented with the ability to multi-task and manage priorities.

Benefits

• Hybrid Workplace: Three days a week in the office
• Robust benefits program, effective within 30 days of hire
• Paid maternity/paternity leave
• Family Forming Benefits
• Employee Recognition Program
• Generous paid time off includes vacation, wellness, and extended holiday schedule
• Various development opportunities to enhance personal and professional life
• Tuition reimbursement
• Monthly Cell Phone & Wi-Fi reimbursement