Account Supervisor

Williams Lea • Kansas City, MO

428d • $53,000 - $54,080

About The Position

The Operations Supervisor at Williams Lea is an independent leader responsible for managing day-to-day operations, overseeing team performance, and ensuring outstanding service delivery to clients. This role involves coordinating workflow, training new employees, and addressing performance issues while maximizing profitability and fostering strong customer relationships.

Requirements

• Bachelor's degree or equivalent experience
• 3 or more years' proven experience in a customer service environment, preferably in legal or financial services industries
• 3 or more years' experience in office support including a combination of administrative, facilities, hospitality, reception, reprographics and mailroom
• Understanding of USPS regulations
• Understanding of reprographics equipment and usage
• Intermediate Microsoft Office Word and Excel skills
• Basic Microsoft PowerPoint skills
• Prior experience managing vendors preferred
• Basic P&L understanding a plus
• Demonstrated experience prioritizing competing priorities under tight deadlines
• Proven customer service skills to create, maintain and enhance customer relationships
• Good written and verbal communication skills, including professional telephone and email etiquette
• Attention to detail with good organizational skills
• Ability to handle sensitive and/or confidential documents and information
• Ability to make independent decisions that conform to business needs and policy
• Good problem-solving skills, with the ability to escalate issues when necessary
• Ability to work well in a team environment
• Ability to interact effectively with multi-functional and diverse backgrounds
• Ability to work in a fast-paced environment
• Self-motivated with a positive can-do attitude

Responsibilities

• Ensure team provides outstanding service to client, while building strong customer relationships
• Create an environment conducive to service expansions and new business opportunities
• Maximize profitability through the effective utilization of labor and resources
• Immediately resolve any operational problems or issues
• Produce required reports on schedule
• Coordinate workflow within the team, prioritizing jobs and delegating duties to associates
• Balance team's day-to-day work assignments with projects and ad hoc requests related to mail volume, reprographics requests, conference room set up, and vendor management
• Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines
• Train new employees on policies and procedures
• Address performance issues among team members
• Work with manager to create development plans and challenging assignments for team members
• Escalate to manager client or team concerns to proactively resolve issues

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: Bachelor's degree