Account Supervisor

$57,000 - $58,240/Yr

Williams Lea - Chicago, IL

Full-time - Mid Level

Chicago, IL

Administrative and Support Services

About the position

The Operations Supervisor at Williams Lea is responsible for managing day-to-day operations, overseeing team performance, and ensuring outstanding service delivery to clients. This role requires strong leadership skills to foster a productive work environment, enhance customer relationships, and maximize profitability through effective resource utilization.

Responsibilities

• Ensure team provides outstanding service to client, while building strong customer relationships
• Create an environment conducive to service expansions and new business opportunities
• Maximize profitability through the effective utilization of labor and resources
• Immediately resolve any operational problems or issues
• Produce required reports on schedule
• Coordinate workflow within the team, prioritizing jobs and delegating duties to associates
• Balance team's day-to-day work assignments with projects and ad hoc requests related to mail volume, reprographics requests, conference room set up, and vendor management
• Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines
• Train new employees on policies and procedures
• Address performance issues among team members
• Work with manager to create development plans and challenging assignments for team members
• Escalate to manager client or team concerns to proactively resolve issues

Requirements

• Bachelor's degree or equivalent experience
• 3 or more years' proven experience in a customer service environment, preferably in legal or financial services industries
• 3 or more years' experience in office support including a combination of administrative, facilities, hospitality, reception, reprographics and mailroom
• Understanding of USPS regulations
• Understanding of reprographics equipment and usage
• Intermediate Microsoft Office Word and Excel skills
• Basic Microsoft PowerPoint skills
• Prior experience managing vendors preferred
• Basic P&L understanding a plus
• Demonstrated experience prioritizing competing priorities under tight deadlines
• Proven customer service skills to create, maintain and enhance customer relationships
• Good written and verbal communication skills, including professional telephone and email etiquette
• Attention to detail with good organizational skills
• Ability to handle sensitive and/or confidential documents and information
• Ability to make independent decisions that conform to business needs and policy
• Good problem-solving skills, with the ability to escalate issues when necessary
• Ability to work well in a team environment
• Ability to interact effectively with multi-functional and diverse backgrounds
• Ability to work in a fast-paced environment
• Self-motivated with a positive can-do attitude