Account Support Representative - 6047166-7970

$41,600 - $41,600/Yr

Volt - Tucson, AZ

Full-time - Entry Level

Tucson, AZ

Administrative and Support Services

About the position

The Care Coordinator position at Volt involves direct interaction with customers and internal teams to manage post-sales service functions. The role requires handling customer requests, maintaining accurate account information, and ensuring effective communication between various stakeholders. This full-time position is based in Tucson, Arizona, and emphasizes the importance of multitasking and working in a fast-paced environment.

Responsibilities

• Interact directly with customers, sales and/or service representatives to handle a variety of inbound and outbound post-sales service functions.
• Receive customer and internal partner requests and work independently and/or collaborate with other teams to service these requests, follow-up or escalate appropriately.
• Prepare/retrieve documentation related to customer account, product, and service inquiries/issues.
• Update databases with documentation related to customer interactions and steps taken to serve customer needs.
• Ensure account information is accurate by keeping it updated, filing/managing customer documentation/forms.
• May schedule field sales/service visits or escalate to partners as appropriate.
• Handle requests for additional company materials.
• Maintain records of customer contact and follow-up and resolve customer billing, payment and credit problems.

Requirements

• High School Diploma or Associate Degree in Business Administration or Health Management, Medical Administration.
• 1-2+ years of Call center experience, preferably in a healthcare environment.
• Ability to multitask and work in a fast-paced work environment.
• Intermediate to Advanced Microsoft Office Suite knowledge (Word, Excel, Outlook, PowerPoint).

Nice-to-haves

• Workers' Comp or Healthcare experience.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Term life insurance
• Short term disability
• Accidental Death & Dismemberment (AD&D) insurance
• 401(k) plan
• Sick time
• Employee Assistance Program (EAP)