Volt - Tucson, AZ

posted 7 days ago

Full-time - Entry Level
Tucson, AZ
Administrative and Support Services

About the position

The Care Coordinator position at Volt involves direct interaction with customers and internal teams to manage post-sales service functions. The role requires handling customer requests, maintaining accurate account information, and ensuring effective communication between various stakeholders. This full-time position is based in Tucson, Arizona, and emphasizes the importance of multitasking and working in a fast-paced environment.

Responsibilities

  • Interact directly with customers, sales and/or service representatives to handle a variety of inbound and outbound post-sales service functions.
  • Receive customer and internal partner requests and work independently and/or collaborate with other teams to service these requests, follow-up or escalate appropriately.
  • Prepare/retrieve documentation related to customer account, product, and service inquiries/issues.
  • Update databases with documentation related to customer interactions and steps taken to serve customer needs.
  • Ensure account information is accurate by keeping it updated, filing/managing customer documentation/forms.
  • May schedule field sales/service visits or escalate to partners as appropriate.
  • Handle requests for additional company materials.
  • Maintain records of customer contact and follow-up and resolve customer billing, payment and credit problems.

Requirements

  • High School Diploma or Associate Degree in Business Administration or Health Management, Medical Administration.
  • 1-2+ years of Call center experience, preferably in a healthcare environment.
  • Ability to multitask and work in a fast-paced work environment.
  • Intermediate to Advanced Microsoft Office Suite knowledge (Word, Excel, Outlook, PowerPoint).

Nice-to-haves

  • Workers' Comp or Healthcare experience.

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Term life insurance
  • Short term disability
  • Accidental Death & Dismemberment (AD&D) insurance
  • 401(k) plan
  • Sick time
  • Employee Assistance Program (EAP)
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service