Account Support Specialist (Arvig Answering Solutions)

Arvig Communications - Roseville, MN

Full-time - Entry Level

Roseville, MN

Telecommunications

About the position

At Arvig Answering Solutions, we help businesses stay connected with top-notch answering services. We value teamwork, excellence, and making sure our employees feel appreciated. If you love helping clients and solving problems, you'll fit right in!

Responsibilities

• Support Clients
• Be the go-to person for client questions via phone and email
• Check in with new clients after 2, 4, and 6 weeks to make sure they're happy
• Solve issues quickly and suggest fixes to prevent them from happening again
• Set Up and Maintain Accounts
• Customize accounts to fix each client's needs
• Test accounts to make sure everything works smoothly
• Update client accounts regularly and keep everything running smoothly
• Reporting and Scheduling
• Run reports to answer client questions
• Update on-call schedules and train clients on scheduling tools
• Tech Maintenance
• Help troubleshoot computer or system issues
• Assist with system updates and upgrades when needed
• Jump In Where Needed
• Help with calls during busy times
• Be part of the after-hours on-call rotation

Requirements

• Education: High School Diploma or equivalent
• Experience: 2 years in a call center or client-facing role
• Strong communication and customer service skills
• Great at staying organized and juggling tasks
• Comfortable with Microsoft Word and Excel

Nice-to-haves

• An Associate's Degree
• 3 years of client support experience

Benefits

• Competitive Pay
• Exceptional Insurance Options: health, dental, and vision insurance
• 401(k) plan and Employee Stock Ownership Plan (ESOP)
• Paid time off (PTO) and holidays
• Education reimbursement
• Company service discounts
• FREE internet at your primary residence in the Arvig service area