NES Associates - Annapolis Junction, MD

posted 16 days ago

Full-time - Mid Level
Annapolis Junction, MD
Professional, Scientific, and Technical Services

About the position

Transform technology into opportunity as a Systems Technician III with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Systems Technician III you will help ensure today is safe and tomorrow is smarter. Our work depends on Systems Technician III joining our team.

Responsibilities

  • Resolves technical requests from self-service tickets in support of internal and/or outside customers.
  • Creates, deletes and modify customer accounts.
  • Maintains and updates records and tracking databases.
  • Alerts management to recurring problems and patterns.
  • Candidate must be a team player and have the ability to adapt in a dynamic, fast-paced environment.
  • Must be able to multi-task and possess good communication and customer service skills.

Requirements

  • Education: Associates of Arts/Associates of Science
  • Required Experience: 3+ years of related experience
  • Required Technical Skills: Windows, Microsoft Office (Outlook, Word, Excel), Data Entry
  • Security Clearance Level: TS/SCI w/Poly

Nice-to-haves

  • Preferred Skills: Ticketing System, Active Directory, Customer Service
  • Certification: Security+, A+ or Net+

Benefits

  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from
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