Account Team Manager

$86,000 - $126,000/Yr

Perdue Farms - Salisbury, MD

Full-time - Mid Level

Salisbury, MD

Truck Transportation

About the position

Perdue Foods is part of Perdue Farms, a family-owned company heading into its second century of growth and innovation. With a goal of becoming the most trusted name in premium proteins, we create products for consumers and for retail and foodservice customers around the globe, while changing the way animals are raised for food. The Account Team Manager leads and directs the defined customer service account team for Foods' chicken and turkey proteins. Responsible for managing the order to cash process including ensuring key sales functions, i.e. booking features, pricing, etc. for assigned team is accurate and executed. The leader is proactively focused on customer satisfaction-responsiveness and flexibility in resolving customer issues. This includes daily interaction with customers, brokers, supply chain network, outside sales, and support to AR. The Account Team Manager is accountable for hiring and developing the most effective team.

Responsibilities

• Leads customer service functions for assigned team to support the company goals of customer service, at minimum distribution and logistics costs, overhead and expenses.
• Engages with Demand Planning, Supply Planning, Sales, Transportation, Logistics and Operations to proactively solve customer service issues.
• Ensures data accuracy to support the order to cash process including customer master data, pricing data and invoicing. Responsible for managing deductions and awareness of open AR for assigned team.
• Responsible for all day-to-day issues that arise around the order fulfillment process and timely communication to all departments involved. Identifies patterns or trends impacting service and brings forward solutions to gain alignment for change. Escalates issues to Director of Customer Service and recommend actions for resolution.
• Monitors customer service KPIs and continuously seeks improved performance.
• Hires, develops, and leads associates embodying Perdue Values and Leadership Behaviors.
• Makes visits to key customers to increase understanding of their requirements and agree to mutual actions which will improve the order fulfillment process.
• Will lead or contribute to projects of large scale and increased complexity.

Requirements

• Bachelors degree in the areas of Sales, Marketing or Business Administration plus 7 - 10 years related work experience.
• Strong reading, writing, communication and analytical skills.
• Ability to comprehend and understand customer protocol.
• Strong working knowledge of all processes within the supply chain, i.e., sales, marketing, forecasting, production planning, manufacturing and distribution.
• Ability to negotiate, manage conflict and develop consensus with Merchandising managers.
• Ability to analyze costs versus benefits in providing customer service.
• Strong understanding of IT systems and how they pass data between each other, e.g., SAP, Blue Yonder, CFS, SRP, etc.
• Ability to travel to customer or plant facilities to include overnight travel.

Benefits

• medical/Rx
• 401(k) with employer match after 1 year
• critical illness insurance
• accident insurance
• dental insurance
• vision insurance
• life insurance
• optional group life insurance
• short-term and long-term disability protection
• flexible spending accounts
• paid time off