Accounting Administrative Supervisor - Accounts Receivable

Altec Industries - Birmingham, AL

Full-time - Mid Level

Birmingham, AL

Repair and Maintenance

About the position

Altec Industries, Inc. is seeking a highly organized and detail-oriented Accounting Administrative Supervisor to join our Accounts Receivable Department located in Birmingham, AL (Inverness Location). This full-time position is essential for managing customer service operations, overseeing technical and strategic projects, fostering team collaboration, and providing training and development for new team members. The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and the capacity to thrive in a fast-paced environment. In this role, you will be responsible for managing a high volume of customer interactions through emails and phone calls, ensuring clear and effective communication. You will document all customer interactions in the ticketing system, quickly identify issues, and provide appropriate solutions. Additionally, you will handle customer invoicing issues and requests, assisting customers in the payment process and mailing invoices as necessary. You will also address technical challenges within managed systems and utilize dynamic collaborations to create impactful solutions across departments. Your strategic thinking will be crucial in aligning projects with enterprise goals, focusing on short-term objectives that contribute to long-term success. Communication with internal and external partners will be a key aspect of your responsibilities. As a team leader, you will support and motivate your team, balancing emotional responsibility for their work ethic and success. You will provide guidance in aligning tasks with the company's vision and help develop a strategic mindset for effective contribution. Drafting responses and providing solutions for addressing team members' tasks will be essential to avoid backlog and ensure deadlines are consistently met. Training and development will also be a significant part of your role, where you will train team members, provide written work instructions for each task, and ensure that each manager schedules time for training sessions. You will resolve moderately complex issues involving multiple accounts or across departments without supervision, applying concepts learned from previous scenarios to address future challenges. Overall, this position requires a motivated individual with a demonstrated record of responsibility, exceptional attention to detail, and the ability to manage time effectively while meeting deadlines. You must be customer service-oriented, able to work independently, and possess a high level of initiative to thrive in a team environment.

Responsibilities

• Manage a high volume of emails and phone calls ensuring clear and effective customer communication.
• Document all customer interactions in the ticketing system.
• Quickly identify issues and provide appropriate solutions.
• Handle customer invoicing issues and requests, assisting customers trying to pay invoices and mailing invoices to customers.
• Address technical challenges within managed systems and utilize dynamic collaborations to create impactful solutions across departments.
• Develop strategic thinking to align projects with enterprise goals, focusing on short-term objectives that contribute to long-term success.
• Support and motivate the team, balancing emotional responsibility for their work ethic and success.
• Provide guidance in aligning tasks with the company's vision and help develop a strategic mindset for effective contribution.
• Draft responses and provide solutions for addressing team members' tasks to avoid backlog and ensure deadlines are met.
• Train team members and provide written work instructions for each task, ensuring that each manager schedules time for training sessions.
• Resolve moderately complex issues involving multiple accounts or across departments without supervision.
• Communicate and enforce company policies and procedures consistently and accurately.

Requirements

• High School Diploma or GED required.
• Six years' relevant experience required and one year of experience as a supervisor or lead is preferred/subject matter expert.
• Bachelor's Degree preferred and three years of related experience with at least one year of direct reports required.
• PC skills using Microsoft Office 365 suite.
• Excellent written and verbal communication skills.
• Ability to work with team members and work with minimal direction.

Nice-to-haves

• Experience in customer service roles.
• Strong problem-solving abilities.
• Ability to thrive in a fast-paced environment.

Benefits

• Medical, Dental, and Vision Health Care Plans
• Retirement Savings Plan - Traditional 401(k) or Roth 401(k)
• Tuition Reimbursement Program
• Company Holidays, Paid Vacation, and Vacation Purchase
• Company Wellness Programs (Physical, Social, Emotional, Spiritual, Financial)
• Personal and Professional Learning/Development Opportunities