Accounting Administrative Supervisor - Accounts Receivable

Altec Industries - Birmingham, AL

Full-time - Mid Level

Birmingham, AL

Repair and Maintenance

About the position

Altec is seeking a highly organized and detail-oriented Accounting Administrative Supervisor to join our Accounts Receivable Department in Birmingham, AL (Inverness Location). This pivotal role will primarily focus on managing customer service operations, overseeing technical and strategic projects, fostering team collaboration, and providing training and development for new team members. The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and the capacity to thrive in a fast-paced environment. The position requires a proactive approach to managing a high volume of customer interactions, ensuring effective communication, and resolving issues efficiently. In this role, the supervisor will be responsible for managing customer service and support, which includes handling a high volume of emails and phone calls, ensuring clear and effective customer communication, documenting all customer interactions in the ticketing system, and quickly identifying issues to provide appropriate solutions. The supervisor will also handle customer invoicing issues and requests, assist customers in paying invoices, and mail invoices to customers. Additionally, the supervisor will address technical challenges within managed systems, utilize dynamic collaborations to create impactful solutions across departments, and develop strategic thinking to align projects with enterprise goals. This includes focusing on short-term objectives that contribute to long-term success and maintaining communication with internal and external partners. Team management and collaboration are crucial aspects of this role, as the supervisor will support and motivate the team, balancing emotional responsibility for their work ethic and success. They will provide guidance in aligning tasks with the company's vision, help develop a strategic mindset for effective contribution, draft responses, and provide solutions for addressing team members' tasks to avoid backlog. The supervisor will also contribute to team planning and organization and produce department reports. Training and development are key responsibilities, where the supervisor will train team members, provide written work instructions for each task, and ensure that each manager trains their assigned tasks while scheduling time for training sessions. The supervisor will resolve moderately complex issues involving multiple accounts or across departments without supervision, applying concepts learned from previous scenarios to address future scenarios without consultation. They will communicate and enforce company policies and procedures consistently and accurately, sustaining previous continuous improvement efforts and taking an active role in continuous improvement opportunities. This position may also involve other duties as assigned, making it a dynamic and engaging role within the organization.

Responsibilities

• Manage a high volume of emails and phone calls
• Ensure clear and effective customer communication
• Document all customer interactions in the ticketing system
• Quickly identify issues and provide appropriate solutions
• Handle customer invoicing issues and requests
• Mail invoices to customers
• Assist customers trying to pay invoices
• Address technical challenges within managed systems
• Utilize dynamic collaborations to create impactful solutions across departments
• Develop strategic thinking to align projects with enterprise goals
• Focus on short-term objectives that contribute to long-term success
• Maintain communication with internal and external partners
• Support and motivate the team
• Balance emotional responsibility for team work ethic and success
• Provide guidance in aligning tasks with the company's vision
• Help develop a strategic mindset for effective contribution
• Draft responses and provide solutions for addressing team members' tasks
• Contribute to team planning and organization
• Produce department reports
• Train team members
• Provide written work instructions for each task
• Ensure that each manager trains their assigned tasks and schedules time for training sessions
• Resolve moderately complex issues involving multiple accounts or across departments without supervision
• Communicate and enforce company policies and procedures consistently and accurately
• Sustain previous continuous improvement efforts
• Take an active role in continuous improvement opportunities
• Perform all other duties as assigned

Requirements

• High School Diploma or GED required
• Six years' relevant experience required and one year of experience as a supervisor or lead is preferred/subject matter expert
• Or Bachelor's Degree (preferred) and three years of related experience and at least one year of direct reports required
• PC skills using Microsoft Office 365 suite
• Excellent written and verbal communication skills
• Ability to work with team members and work with minimal direction
• Demonstrated record of responsibility
• Extremely detail oriented
• Motivated, goal oriented and persistent
• Demonstrated ability to manage time and meet deadlines
• Customer service oriented
• Ability to work independently
• High level of initiative and works well in a team environment
• Ability to handle stress and deadlines well
• Able to prioritize and handle multiple tasks while ensuring quality work
• Relies on experience and judgment to plan and accomplish goals

Benefits

• Medical, Dental, and Vision Health Care Plans
• Retirement Savings Plan - Traditional 401(k) or Roth 401(k)
• Tuition Reimbursement Program (helps meet CPA credit hours requirements)
• Company Holidays, Paid Vacation, and Vacation Purchase
• Company Wellness Programs (Physical, Social, Emotional, Spiritual, Financial)
• Personal and Professional Learning/Development Opportunities