Accounting Clerk-Customer Service Patient Financial Services-Corporate East 42nd Street- Full-Time Days

Mount Sinai Health System - New York, NY

Full-time - Entry Level

New York, NY

10,001+ employees

Hospitals

About the position

The Accounting Clerk in Patient Financial Services is responsible for performing various patient accounting functions under the supervision of the Patient Financial Supervisor/Manager. This role includes financial verification, Medicaid application preparation, billing, payment processing, account resolution, and customer service. The position requires excellent communication skills and the ability to work both independently and as part of a team, with a focus on ensuring timely and accurate financial operations within the healthcare setting.

Responsibilities

• Adheres to the Stratified Process Work Environment utilizing either the On-Trac or Trac system applications.
• Analyzes accounts to resolve issues that result in billing and/or payment delays.
• Prepares schedules on work findings, cash postings, global arrangements (splits) and all other schedules that are assigned.
• Prepares all downloads of billing files from Mainframe System to Clearing House and transmits all clean claims daily to Clearing House and other direct payers.
• Bills and follows up on specific specialized accounts receivable (bilingual preferred).
• Interviews potential Medicaid patients to obtain essential documentation for Medicaid application and financial assistance.
• Collects forms of payment(s) for patient responsibilities before, during, and after admission.
• Obtains and validates patient's third-party health insurance and coordinates insurance within PFS Systems.
• Edits unbilled/unprocessed accounts using PFS HIS Systems and payer websites for claim correction.
• Bills claims to third-party payers either electronically or manually.
• Corrects denials and re-bills accounts through PFS Systems.
• Posts all manual charges into the patient accounts system and inputs appropriate data elements into PFS Systems.
• Posts payments (manual and electronic) and reconciles accounts as necessary.
• Follows up on billed third-party/self-pay accounts based on assigned parameters.
• Distributes and sorts departmental mail received and works correspondence within PFS Systems.
• Requests Medical Records and communicates with inter-office departments.
• Sends bills to patients for self-pay balances and responds to patient inquiries regarding billing issues.
• Scans documents of assignment and reconciles vendor accounts.
• Prepares patient and third-party refunds and responds to third-party audits.
• Performs account resolution on accounts with credit and debit balances and attends workshops and meetings.

Requirements

• High School Diploma/GED
• Excellent communication skills (oral and written)
• Ability to work independently and as part of a team
• Knowledge of Patient Accounts System(s): Eagle, MEMS, Trac/On-Trac, Cirius, FSS, Cerner, Various Insurance Websites preferred
• Knowledge of Microsoft Excel and Word (35 WPM minimum)

Nice-to-haves

• Bilingual preferred for patient interactions and documentation.

Benefits

• Competitive salary range of $24.4405 - $26.5678 Hourly
• Opportunities for professional development and advancement
• Comprehensive health insurance coverage
• Retirement savings plan options
• Paid time off and holidays
• Supportive work environment promoting diversity and inclusion