Accounting Operations Coordinator

$45,760 - $45,760/Yr

Hunter International - Plano, TX

Full-time

Plano, TX

Fabricated Metal Product Manufacturing

About the position

The Accounting Operations Coordinator is responsible for managing customer-facing accountabilities related to cash flow analysis, payment dispute assessments, and the collection of unpaid invoices. This role focuses on strategic accounts with significant dollar volume, requiring frequent interaction to resolve payment disputes and enhance compliance with terms.

Responsibilities

• Baseline KPIs and SLA goals target DCSO, aging currency, accuracy and timeliness.
• Accountable for meeting all baseline and project goals assigned in the most effective and efficient manner.
• Deliver all baseline and project goals for DCSO, aging currency, accuracy and timeliness.
• Monitor and report the status of customer accounts and results against defined KPIs, goals and objectives.
• Analyze complex issues and collaborate to determine actionable, practical and sustainable solutions.
• Create and utilize reports to support analysis of pertinent account information.
• Collaborate and negotiate with customers, field sales, and finance functions to achieve improvements.
• Achieve individual and departmental metrics.
• Maximize overall A/R business processes; automate and reduce rework when possible.
• Partner with cross-functional teams in Billing Exceptions, Cash and Credit Associates to perform accountabilities efficiently and accurately.
• Analyze and document detailed customer profiles including payment habits and receiving procedures.
• Support customer and/or division initiatives.
• Communicate and escalate issues and procedural changes to Team Coordinators and Managers.
• Strive for continuous learning and positive engagement related to change.

Requirements

• High school diploma or equivalent required.
• Some college is preferred.
• Knowledge of overall A/R workflow and systems.
• Highly skilled in adjustments, research, collections, account issues, and customer relationships.
• Experienced in Microsoft Excel and proficient in other Microsoft Office applications.
• Knowledge of DB2 queries, SAP & XPTR reports to analyze data.
• Able to apply critical thinking to problem solving and analysis.
• Adept at collaboration, negotiation, and teamwork skills.
• Professional and mature with a high degree of confidence in customer interactions.
• Analytical, highly organized, and detail-oriented.