Accounting Ops Analyst

$45,760 - $45,760/Yr

Noor Staffing Group - Plano, TX

Full-time

Plano, TX

Food Services and Drinking Places

About the position

The Accounting Ops Analyst position is responsible for managing customer-facing accountabilities related to cash flow analysis, resolving payment disputes, and collecting unpaid invoices. This role focuses on high-value strategic accounts and aims to meet baseline KPIs and SLA goals while ensuring effective collaboration with various stakeholders to improve compliance and payment processes.

Responsibilities

• Deliver all baseline and project goals for DCSO, aging currency, accuracy and timeliness.
• Monitor and report the status of customer accounts and results against defined KPIs, goals and objectives.
• Analyze complex issues and collaborate as necessary to determine actionable, practical and sustainable solutions that reduce customer issues.
• Create and utilize reports to support analysis of pertinent account information.
• Collaborate and negotiate with customers, field sales, and finance functions to achieve improvements.
• Achieve individual and departmental metrics.
• Maximize overall A/R business processes; automate and reduce rework when possible.
• Partner with cross-functional teams in Billing Exceptions, Cash and Credit Associates to perform accountabilities in the most efficient, effective, and accurate manner.
• Analyze and document detailed customer profiles to include information such as payment habits, proof of delivery, and receiving procedures.
• Support customer and/or division initiatives.
• Communicate and escalate issues and procedural changes to Team Coordinators and Managers.
• Strive for continuous learning and positive engagement related to change, in an effort to develop new tools, methods and strategic thinking.

Requirements

• High school diploma or equivalent required.
• Some college preferred.
• Knowledge of overall A/R workflow and systems.
• Highly skilled and knowledgeable in regards to adjustments, research, collections, account issues, and customer relationships.
• Experienced in the use of Microsoft Excel and proficient in the use of other Microsoft Office applications.
• Knowledge of DB2 queries, SAP & XPTR reports to analyze data.
• Able to apply critical thinking to problem solving and analysis.
• Adept at collaboration, negotiation and teamwork skills.
• Professional and mature with a high degree of confidence while interacting with the customer and other functions.
• Analytical, highly organized and detail oriented.

Nice-to-haves

• Experience in accounts receivable for at least 1 year.

Benefits

• Dental insurance
• Vision insurance