Accounting Software Support Specialist, CoStar Real Estate Manager

CoStar Group - Atlanta, GA

Full-time - Mid Level

Atlanta, GA

Real Estate

About the position

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights, and connections that improve their businesses and lives. We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We've continually refined, transformed, and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate. CoStar Real Estate Manager is the leading platform for lease accounting, lease administration, and the management of portfolios, transactions, projects, and construction. Clients use CoStar Real Estate Manager to make smarter decisions and to enable their team to work together more effectively. In this role as an Accounting Software Support Specialist, you will be the go-to expert for resolving complex issues, ensuring our clients make the most of our cutting-edge software. If you thrive in a fast-paced environment and enjoy working at the intersection of technology, accounting, and finance, this role is for you!

Responsibilities

• Solve complex technical accounting and finance-related issues while providing expert support for our SaaS solutions, particularly in lease accounting functionalities.
• Communicate complex technical and accounting concepts into easy-to-understand guidance for clients and team members.
• Handle support cases with precision—prioritize, troubleshoot, and escalate issues as needed to ensure timely, thoughtful, and complete resolution.
• Maintain thorough documentation and contribute to our knowledge base and self-service solutions to drive continuous improvement in our support process.
• Serve on the Lease Accounting Center of Excellence, participating in initiatives such as targeted customer outreach, webinars, or other training activities.
• Offer advice on applying accounting principles and lease standards (e.g., ASC 842, IFRS 16) within our software.

Requirements

• Bachelor's degree required from an accredited, not-for-profit University or College
• 3+ years of experience utilizing Financial or ERP business applications
• Strong analytical and problem-solving skills, with a proven ability to troubleshoot and resolve complex issues effectively.
• Demonstrated ability to work collaboratively within a team and with other departments to achieve common goals.
• Excellent written and verbal communication skills, with the ability to explain complex technical concepts to non-technical users.
• A track record of commitment to prior employers.
• Evidence of strong academic performance in college.

Nice-to-haves

• Bachelor's degree in Accounting, Finance, Management Information Systems, or a related field from an accredited, not-for-profit University or College
• Proficiency in diagnosing and resolving technical issues related to software applications. Experience with case management and ticketing systems.
• Proven experience in providing technical support for SaaS solutions, with a strong understanding of lease accounting and accounting software.
• Month-end and year-end close process experience, including analyzing and reconciling journal entries and producing financial statements.
• Ability to anticipate potential issues and develop strategies to prevent them. Experience in creating and implementing SOPs is a plus.
• Big 4 experience with maintaining both internal and external relationships.

Benefits

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
• Life, legal, and supplementary insurance
• Virtual and in-person mental health counseling services for individuals and family
• Commuter and parking benefits
• 401(K) retirement plan with matching contributions
• Employee stock purchase plan
• Paid time off
• Tuition reimbursement
• On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes
• Access to CoStar Group's Diversity, Equity, & Inclusion Employee Resource Groups
• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks