Accounts Payable Invoice Exception Specialist

Partssource - Hudson, OH

Full-time

Hybrid - Hudson, OH

Merchant Wholesalers, Durable Goods

About the position

The Accounts Payable Invoice Exception Specialist at PartsSource is responsible for researching and resolving disputed invoices related to operations. This role involves close collaboration with suppliers and the accounts payable department to ensure timely resolution of billing discrepancies, documentation of trends, and recommendations for process improvements. The specialist will work to minimize the financial impact of disputed invoices on both customers and the company, while adhering to key performance indicators (KPIs).

Responsibilities

• Manage incoming problem invoices in the categories Operations is responsible for.
• Conduct research of billing discrepancies and errors and resolve each problem invoice.
• Create/Obtain/Submit credits/concessions/additional bills.
• Assist with supplier credit holds due to disputed invoices.
• Document and escalate trends.
• Put together actionable recommendations to reduce friction in the process.
• Work closely with suppliers and Supplier Solutions to institute effective processes related to order and billing practices.
• Reduce concessions in accordance with the KPI for the year.
• Appropriately communicate and bill customer when necessary.
• Process all disputed invoices in less than 30 days in accordance with the KPI for the year.

Requirements

• Customer centric and/or supplier facing background.
• Excellent problem solving skills.
• Process improvement experience.
• Attention to detail and strong communication skills.
• Good written, oral communication, time management and organizational skills.

Nice-to-haves

• Accounts Payable or general billing experience preferred.

Benefits

• Competitive salary package inclusive of base salary, incentive bonus structure, and equity incentive plan.
• Full benefits package including a 401k match and employer-paid college debt redux.
• Hybrid work environment offering flexibility, socialization, and productivity.
• Opportunities for career development within a growing company.